Account Officer Mikro - ULaMM (Tasikmalaya, Ciamis, Pangandaran, Banjar, Wanareja)

Permodalan Nasional Madani (PNM), a leading state-owned enterprise in Indonesia specializing in microfinance and economic empowerment, is seeking a dynamic Account Officer Mikro - ULaMM to join our team in Tasikmalaya, Ciamis, Pangandaran, Banjar, and Wanareja. This role offers a unique opportunity to work in a fast-paced environment while contributing to the financial inclusion of underserved communities. As an Account Officer, you will be the face of our microfinance services, building and maintaining relationships with our clients, and ensuring their financial needs are met.

PNM is committed to providing financial products and services that empower individuals and businesses to achieve their economic goals. Our mission is to bridge the gap between financial institutions and the unbanked population, offering them access to credit, savings, and other financial services. With a strong focus on customer service and community development, PNM is the perfect place to build a rewarding career.

In this role, you will be responsible for managing client accounts, processing loans, and providing financial education to help clients make informed decisions. You will work closely with our team to ensure that our clients receive the best possible service and support. If you are passionate about making a difference in people's lives and have a strong desire to build meaningful relationships, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Manage client accounts and ensure timely processing of loans and other financial transactions.
• Conduct financial education sessions to help clients understand their financial options and make informed decisions.
• Build and maintain strong relationships with clients to ensure their financial needs are met.
• Monitor client accounts for any irregularities and report to the appropriate authorities.
• Collaborate with the team to develop and implement strategies to improve client satisfaction and retention.
• Provide excellent customer service to ensure clients feel valued and supported.
• Participate in community development initiatives to promote financial inclusion and economic empowerment.
• Stay up-to-date with industry trends and best practices to ensure the delivery of high-quality financial services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Economics, or a related field.
• Minimum of 2 years of experience in microfinance, banking, or a related field.
• Strong communication and interpersonal skills to build and maintain client relationships.
• Excellent organizational and time management skills to handle multiple tasks and deadlines.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint).
• Knowledge of microfinance products and services.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in Indonesian and English is a plus.

🛠️ Keahlian

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