Customer Service Representative - Sales & Client Satisfaction Specialist
PT BizLink Technology Indonesia is seeking a dedicated Customer Service Representative to join our team in Batam, Kepulauan Riau. In this role, you will be the frontline of our customer interactions, driving sales excellence and ensuring client satisfaction. This contract position offers a unique opportunity to contribute to our company's growth while developing your skills in a dynamic and fast-paced environment.
As a Customer Service Representative, you will handle incoming customer inquiries, resolve issues, and provide exceptional service. You will also play a key role in our sales efforts by assisting our sales team and helping to convert leads into satisfied customers. This position is ideal for someone looking to leverage their customer service skills while contributing to sales growth.
📋 Tanggung Jawab Pekerjaan
- Handle and resolve customer inquiries and complaints promptly and professionally.
- Assist the sales team in converting leads and closing deals.
- Provide product and service information to customers.
- Maintain accurate records of customer interactions using our CRM system.
- Monitor customer satisfaction levels and provide feedback to the sales and product teams.
- Collaborate with internal teams to ensure seamless customer experiences.
- Participate in training sessions to enhance customer service skills.
- Adhere to company policies and procedures to ensure consistent service quality.
🎓 Kualifikasi & Syarat
- Minimum of 2 years of experience in customer service or a related field.
- Proven ability to handle customer interactions with a high level of professionalism and empathy.
- Strong communication and interpersonal skills.
- Familiarity with CRM software, such as Salesforce or HubSpot.
- Basic understanding of sales processes and techniques.
- Ability to work well under pressure and meet tight deadlines.
- Fluency in both written and spoken Indonesian.
- Willingness to travel to customer locations as needed.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang