Engagement Coach I - Customer Experience Specialist

STARTEK · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 5,000,000 - Rp 8,000,000 per bulan

Join STARTEK as an Engagement Coach I - Customer Experience Specialist and become a key player in our dynamic Operations team, dedicated to delivering exceptional customer experiences. In this role, you will foster meaningful connections with clients, ensuring every interaction is professional, engaging, and memorable. Based in Canggu, Ubud, or Denpasar, you'll be at the heart of our operations, using tools like Salesforce and Zendesk to manage client interactions and ensure seamless service delivery.

STARTEK is a leading technology company in Bali, known for its innovative solutions and commitment to customer satisfaction. With a team of passionate professionals, we strive to create a workplace where creativity and collaboration thrive. In this role, you'll have the opportunity to grow your skills in customer experience, develop your coaching abilities, and contribute to our mission of delivering outstanding service.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

Build and maintain strong relationships with clients, ensuring their needs are met and their satisfaction is prioritized.
Use Salesforce and Zendesk to manage client interactions, track service requests, and resolve issues efficiently.
Provide exceptional customer service, addressing client inquiries and concerns promptly and professionally.
Collaborate with the Operations team to ensure smooth service delivery and continuous improvement.
Monitor and analyze customer feedback to identify trends and areas for improvement.
Train and mentor junior team members, fostering a culture of excellence in customer service.
Stay updated with industry trends and best practices in customer experience.
Participate in team meetings and contribute to the development of operational strategies.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

Bachelor's degree in Business Administration, Marketing, or a related field.
Minimum 2 years of experience in customer service or a related role, preferably in the technology industry.
Proven track record of delivering exceptional customer experiences.
Strong communication and interpersonal skills, with the ability to build rapport with clients.
Proficiency in English, both written and spoken.
Experience with Salesforce and Zendesk is a plus.
Certification in customer service or a related field is a plus.
Ability to work in a fast-paced, dynamic environment and manage multiple tasks effectively.